The downside of attending to the emotional life of a group is that it can swamp the ability to get anything done; a group can become more concerned with satisfying its members than with achieving its goals.
Clay Shirky
'Cognitive surplus'
Reflexiones y lecturas sobre tecnología, economía, empresa y sociedad en un mundo digital
The downside of attending to the emotional life of a group is that it can swamp the ability to get anything done; a group can become more concerned with satisfying its members than with achieving its goals.
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